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Relational marketing allows a differentiated "stand out" management of customer relations thanks to the use of the customer’s communication, capitalization and management tools.
A Customer oriented strategic reflection
Personalized communication thanks to One To One Marketing
Multi-Channel Direct Marketing with a sync-channel plan
  Personalized communication thanks to One To One Marketing
This is done by designing and distributing personalized communications according to the profile of each customer. Documents are then created which take into account the recipient’s preferences, resulting in highly personalized messages in text and images which increase the relevance of the communication and translate into increased sales.

By adopting a one to one approach, using past purchasing behaviour, key life events or other information, or one to few approach, using socio-demogaphic profiles, segments and similar groups a more meaningful relationship is created, leading to greater relevance and loyalty.
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